Delivery
UK delivery information
Incl. Islands, Highlands, Northern Ireland and PA Postcodes
Orders over £35
Free delivery
Orders under £35
£3.50 postage charge
Orders over £50
For orders with a product value of over £50, your order will be sent via Royal Mail Tracked 24 service.
Orders under £50
For orders with a product value under £50, your order will be sent by Royal Mail Tracked 48 Service. We are unable to add delivery instructions to orders sent with Royal Mail, however, you can add this information via the Royal Mail website or mobile app once your tracking number has been received: https://www.royalmail.com/track-your-item#/
Next day delivery
If you need your order urgently, please select Priority Despatch at the checkout and we will prioritise and despatch it the same day for you. There is a charge of £6.99 for our priority despatch service.
Subject to courier demand, your order will arrive the next working day by Royal Mail Tracked 24 Courier provided you ordered before 2pm the day before. Priority Despatch orders placed after 2pm will leave our warehouse the following working day*. Please note, if you place your order between 2pm Friday - Sunday, it will be despatched on the following Monday*.
* Excludes weekends and bank holidays
Overseas deliveries with Royal Mail Tracked
|
Order Value (exc. postage) |
Europe | Rest of the world |
| Under £40 | £7 | £12 |
| £40 - £99.99 | £15 | £25 |
| £100 - £149.99 | £25 | £35 |
| £150 - £199 | £30 | £50 |
International orders may be subject to additional charges covering local taxation on delivery.
Delivery Conditions
UK MAINLAND
• Leave safe instructions can be provided on the Royal Mail website or app once your tracking number has been received. Where such a request is made, Green People cannot accept responsibility for any loss of or damage to the delivery. If you require it to be delivered before a certain time, please call or contact us - there will be an additional charge for this service.
• Although we endeavour to despatch all orders on the day they are received (before 1pm), at busy times this may not be possible. Delivery times stated at checkout are estimates & cannot be guaranteed at busier periods. Please select priority despatch if your order is urgent.
• Prices subject to change without notice.
OVERSEAS
• For orders over £200, please contact us as we will need to calculate the postage cost depending on the weight of your parcel to cover our costs.
• We do not accept responsibility for non-delivery of orders when delivered to addresses outside of the European Community.
• Prices subject to change without notice.
Delivery frequently asked questions
UK DELIVERY TIMES
Our usual delivery times are 2-4 working days, however, at busier times this can vary. Please check the estimated delivery time during checkout, in shipping. If you require your order sooner than this, please select our Priority Despatch option at checkout.
TAXATION & DUTIES ON ORDERS OUTSIDE THE UK
Recipients of orders sent to destinations both within and outside the EEC (including the Channel Islands) are responsible for any local taxes that are due on the goods. All orders are automatically charged UK VAT at 20% of the order value. Customers can lodge a claim to have this refunded by contacting the Green People Customer Care team.
BFPO ADDRESSES
The formats allowed are “BFPO NNN” where NNN is 1-3 numeric digits.
HOW IS OVERSEAS DELIVERY CALCULATED?
Delivery charges are calculated based on the basket balance of an order, which excludes deductions from special offers.
For our full terms & conditions please click here
