Green People Delivery Information

UK MAINLAND

• Please leave instructions if you want your parcel left safe at your property or with a neighbour. Where such a request is made, Green People cannot accept responsibility for any loss of or damage to the delivery. If you require it to be delivered before a certain time, please call or contact us - there will be an additional charge for this service.

• Although we endeavour to despatch all orders on the day they are received (before 2pm), at busy times this may not be possible. Please contact us if your order is urgent.

• Prices subject to change without notice.

OVERSEAS

• For orders over £200, please contact us as we will need to calculate the postage cost depending on the weight of your parcel to cover our costs.

• Because of their higher value and an increase in parcels going missing in transit, all overseas orders with a net value of over £40 are sent using a tracked delivery system. The delivery charges shown above include the increased costs of using this service.

• We do not accept responsibility for non-delivery of orders when delivered to addresses outside of the European Community.

• Prices subject to change without notice.

WHY DO WE CHARGE MORE TO UK OFFSHORE ISLANDS AND N.I. FOR ORDERS OVER £50?

We use Royal Mail Recorded Delivery service for our UK offshore customers, which insures parcels and allows an element of tracking. This costs much less than a courier to Northern Ireland but more than UK mainland deliveries (which are sent with CityLink) hence the difference in charges.

We do not make any profit on our delivery charges and review them every 3 months to keep them fair for our customers.

If you do not wish to pay postage, please call our customer care team on 01403 740350 to see if a shop sells our products in your area.

TAXATION ON ORDERS DELIVERED OUTSIDE OF EUROPE

Recipients of orders sent to destinations outside the EEC (including the Channel Islands) are responsible for any local taxes that are due on the goods.

UK purchase tax (VAT) is not charged on such orders. VAT is deducted at the Checkout stage of ordering - after the delivery country has been specified.

BFPO ADDRESSES

The formats allowed are “BFPO NNN” where NNN is 1-3 numeric digits.

HOW IS DELIVERY CALCULATED?

Delivery charges are calculated based on the final balance of an order, which includes deductions from special offers.