What delivery options do you provide?
UK delivery is free on orders over £35, orders under this value are charged at £3.50. We offer a next-day delivery service for £6.99 to UK addresses.
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Orders & Delivery
Looking for help with your order or have a question regarding delivery? Browse our FAQs to find quick answers to common questions.
My order has been damaged on delivery.
We are sorry to hear your order has been damaged during delivery. Please contact our customer service team who will be happy to help rectify any issues. You can contact us via our onsite chat, contact form, or call us on 01403 740350.
I have an issue with the delivery of my order.
We are sorry you are having issues with delivery. If you have not yet received your order, you can check the tracking, found on your despatch email. Alternatively, log into your account and select 'Track and manage my orders' on the onsite chat widge
My tracking shows delivered but I’ve not received it.
If your tracking is showing as delivered but you have not received it, please make the following checks:. If you are still unable to locate your order, please contact us and our customer care team will assist you further. You can contact us via our o
How do I find out when an item is back in stock?
We are sorry the item you need is out of stock. It shouldn’t take long to come back in!. Please go to the page of the out-of-stock product and select the side tab ‘Notify me when available’. Enter your email address and select ‘Notify me’. As soon as
Do you offer trial-size products?
Yes, you can try many of our products before you buy, and our trial-size sachets can be purchased here. Still need help? Contact our customer care team via our onsite chat, contact form or call us on 01403 740350.
Where is my order?
If your order has already been despatched your tracking details can be found on your despatch email. Alternatively, select Track and Manage My Orders on the Chat with us widget, you will then be asked to log into your account. Orders usually take 2-4
How do I cancel an order?
If you wish to cancel your order, please contact our customer care team as soon as possible, with the order information. You can contact us via our online chat, contact form, or call us on 01403 740350. Please note, we cannot cancel orders that have
How can I amend my order?
If you wish to amend your order, please contact our customer care team as soon as possible with your order details and what amendments you need to make. Please note, we cannot amend orders that have been packed or dispatched. You can contact us via o
I haven't received confirmation of my order by email.
If you have placed your order but haven't received confirmation by email, we recommend checking your junk folder in case it has gone there. However, this usually occurs as no email address was provided during checkout. We aren't able to provide order
Why can't I see my order on my account?
If no email address was provided when placing your order or you were not logged in, we will be unable to link this order to an account and therefore this will not show on your order history. If you would like an update on your order or to have an ord
How long will it take for my order to arrive?
It typically takes around 2-4 working days to receive your order but this may be slower during peak postage periods, such as Christmas, or during periods of industrial action. We advise allowing 5-7 working days for a UK order to be received and reco
I have a missing or wrong product in my order.
We are very sorry you are missing an item or have received the wrong item. We pack all our orders by hand and if we have missed an item from your order, or have given you the wrong item, we want to make this right. Please contact our customer care te
A product I received is faulty.
We apologise that you have received a faulty product. Please contact our customer care team who will be happy to help rectify any issues. You can contact us via our online chat, contact form, or call us on 01403 740350.
How can I track my order?
All orders are sent using a tracked service. Your tracking details can be found on your despatch email. Alternatively, select Track and manage my orders on the Chat with us widget, you will be asked to login to your account where you will be able to
What are your delivery charges?
Delivery to the UK is free for orders over £35 and £3.50 for orders below £35. Our Next day delivery service is charged at £6.99. This excludes bank holidays and weekends. For more information, including overseas delivery charges & other delivery ser
Do you deliver outside of the UK?
Yes, we do! We accept orders from, and deliver to, selected countries worldwide. Overseas delivery charges can be found on our Delivery page. There are some countries we are not able to deliver to, however, we have many overseas distributors availabl
What are your last posting dates for Christmas?
Our last posting dates for Christmas are as follows:. Orders under £50 - Royal Mail 48 - 18th December 2023. Orders over £50 - Royal Mail 24 - 20th December 2023. Priority Despatch / Next day delivery - Royal Mail 24 - 20th December 2023. Still need
Can you help me build a skin care routine?
Yes! We would love to help you build a skin care routine that is perfect for your skin type, and answer any concerns you might have. You can use our handy skin care routine finder or contact our customer care team via our onsite chat, contact form or