How do I return a product?

07/05/2020 —  By Alexandra Julian

How do I return a product?

How to return or exchange a UK online purchase

To offer an exchange or refund, we need your product returned to us.

 

Please follow these steps for free returns

  1. Repackage the item(s), together with this form.
  2. Visit https://www.royalmail.com/track-my-return/create/5014 or use the below QR code.
  3. Simply fill in the requested information & create your returns label.
  4. Print your label at home or at a Post Office using the QR code provided by Royal Mail.

 

Please include our returns form with your parcel

This helps us to identify your return as belonging to you and the feedback you gives helps us to identify any issues with our products.

 

DOWNLOAD RETURNS FORM

 

How to return or exchange an overseas online purchase

The free returns service does not apply to returns made from outside the UK.

If you are outside of the UK and wish to return an item to us you can do so at the following address: Green People Company Ltd, Unit 10-11 Pondtail Farm, Coolham Road, West Grinstead, RH13 8LN, UK. Please note we are not able to cover postage costs.

If you are returning a high value item to us or are concerned that your items may get lost in the post, we advise calling our customer care team first who will advise on the most secure way of returning your items.

Postal delays can happen so if you’re worried your returns parcel won’t make it to us before the 28-day cut-off point, just give us a call and we’ll make a note that it’s on the way.

 

Returning items in store

To return an item to our Horsham store you will need to have received your product within the last 28 days and provide us with a receipt that shows the price you paid originally. Our store manager can then approve a refund and offer an exchange or full refund.


    Can I return opened items?

    We understand that you may need to open and test the products first and even if you have opened and used a product, we will accept your return as long as it is 90% full and returned within 28 days of receipt of your order.

    If you have opened the product, please replace the lid and seal it tightly to prevent spoilage during postage.

     

    Returning electrical items

    If you believe your diffuser has developed a manufacturing fault, please contact our customer care team who will see if they can rectify this. If they are unable to help you resolve the issue and the item is still under warranty, they can then process a refund that is equal to the original purchase price.

    Please note, diffusers that have been damaged by improper use cannot be refunded.

     

    For more help returning an item to Green People, please see our returns page or contact our customer care team on 01403 740350.

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