Ask Charlotte

Are your products suitable for vegans?

11/05/2020 - By Charlotte Vøhtz

Are your products suitable for vegans?

All of our products are vegetarian and the majority are Vegan, however there is the odd product which contains Beeswax or Propolis. All vegan products are marked as being such. 

Continue Reading

Are all Green People products SLES free?

11/05/2020 - By Charlotte Vøhtz

Are all Green People products SLES free?

SLES is short for Sodium laureth sulfate which is similar to Sodium lauryl sulfate (SLS) but which has been through an additional process called ethoxylation. This process involves treating...

Continue Reading

Which countries do you ship to?

07/05/2020 - By Alexandra Julian

Which countries do you ship to?

Green People accepts orders from, and delivers to, most countries in the world. The exceptions being where we have a licensed distributor of our products who has sole rights to sell in that country and to the USA and Canada More information can be found here.

Continue Reading

What are your international delivery times?

07/05/2020 - By Alexandra Julian

What are your international delivery times?

Deliveries within Europe usually take 5-7 working days – Please allow at least 10 working days of you placing your order. Deliveries for Rest of the world usually take 7-10 working days – Please allow at least 14 working days of you placing your order.

Continue Reading

What are your UK delivery times?

07/05/2020 - By Alexandra Julian

What are your UK delivery times?

Standard UK deliveries usually take 3-5 working days – please allow at least 7 working days of you placing your order.

Continue Reading

Do you sell your products in China?

07/05/2020 - By Alexandra Julian

Do you sell your products in China?

No, because of having to submit samples to the Chinese Health Authorities for animal testing before an import license is granted, we have turned down opportunities to sell our products in China.

Continue Reading

Do you have any stockists near me?

07/05/2020 - By Alexandra Julian

Do you have any stockists near me?

Please contact our customer care team who will be happy to help.

Continue Reading

Do you offer a quicker delivery service?

07/05/2020 - By Alexandra Julian

Do you offer a quicker delivery service?

If you need your order urgently, please select Priority Despatch at checkout and we will prioritise and despatch it the same day for you. There is a charge of £6.99 for our priority despatch service. Subject to courier demand, your order will arrive...

Continue Reading

How long does it take to receive my refund?

07/05/2020 - By Alexandra Julian

How long does it take to receive my refund?

Our Freepost service can take up to 7 days to be received back at out warehouse. We will inform you via email, once your return has been processed. If you paid by card, please allow 2-4 days for any refunds to show on your account.

Continue Reading

The Post Office won’t accept the FREEPOST GREEN PEOPLE address label, what do I do?

07/05/2020 - By Alexandra Julian

The Post Office won’t accept the FREEPOST GREEN PEOPLE address label, what do I do?

FREEPOST GREEN PEOPLE is a licensed address and we pay for the FREEPOST NAME service with Royal Mail. The address does not require any other information except FREEPOST GREEN PEOPLE. Some Post Offices are not fully trained in this service and therefore...

Continue Reading

Can I return a product to you if purchased elsewhere?

07/05/2020 - By Alexandra Julian

Can I return a product to you if purchased elsewhere?

We cannot accept returns for items ordered indirectly.

Any product purchased from a different retailer, will need to be returned to where it was purchased from for a refund or exchange.

Continue Reading

1 ... 3 4 5 ... 9