Ask Charlotte
01/05/2020 - By Alexandra Julian
Can I track my order once despatched?
If you placed your order by logging into your account, you can see the status of your order before it is despatched. Once despatched, if your order is sent using a tracked service (order value over £50 or Priority despatch service), you will be provided with a tracking number on your despatch email.
01/05/2020 - By Alexandra Julian
My order is not showing on my account
Your order will only show on your account if when placing your order, you were signed into your account. Unfortunately, we are not able to transfer orders placed as a guest, onto your account.
01/05/2020 - By Alexandra Julian
I am missing or received a wrong item in my order
We are very sorry you are missing an item or have received the wrong item. Although rare, we can make mistakes when packing your order. Please contact our customer care team and we would be happy to have this rectified as quickly as possible for you.
01/05/2020 - By Alexandra Julian
Do you provide a gift wrap service?
We do not currently offer a gift wrap service. However, if your order is a gift to someone and you do not want the invoice sent with the order, or would like a note added, please contact our customer care team and we would be happy to arrange this for you.
01/05/2020 - By Alexandra Julian
I haven’t received my order confirmation email
These can sometimes go into your junk folder, please make sure you check here. If not please email our customer care team.
01/05/2020 - By Alexandra Julian
How do I cancel an order?
If you wish to cancel your order, please contact our customer care team. Please let us know as soon as possible. Once your order has been packed we are not able to make any changes.
01/05/2020 - By Alexandra Julian
How can I amend my order?
If you wish to amend your order, please contact our customer care team. Please let us know as soon as possible. Once your order has been packed unfortunately we are not able to make any changes.
01/05/2020 - By Alexandra Julian
Where is my order?
Delivery times are set out below, however orders can take a little longer during busy periods. Standard UK deliveries usually take 3-5 working days – please allow at least 7 working days of you placing the order.
29/04/2020 - By Charlotte Vøhtz
How does the potassium alum used in Green People deodorants differ from aluminium salts?
There are two main differences between Potassium Alum (Aluminium potassium sulfate dodecahydrate) and the salts Aluminium Chloride and Aluminium Chlorohydrate which are commonly used in antiperspirants.
28/04/2020 - By Charlotte Vøhtz
Are Green People products safe to use during pregnancy?
All Green People products that contain essential oils use them at concentrations of less than 1.5% therefore all of our organic beauty products can be safely used during pregnancy.
04/09/2019 - By Charlotte Vohtz
Do Green People products contain Alcohol denat?
Alcohol denat is the same as ethanol or ethyl alcohol. When added to beauty products Alcohol can cause a drying of the skin and irritation, it is also a penetration enhancer and can increase the penetration of chemicals and pollutants through the skin.