What happens if I am not in to sign for my order?

01/05/2020 — By Alexandra Julian

What happens if I am not in to sign for my order?

If your order has been sent by Royal Mail, your normal post person will usually know where to leave your order safe for you.

If not, they should place a card through the door, informing you that they have attempted delivery. You then have the option to rearrange delivery through Royal Mail or go and collect your order from the notified local depot.

If your order has been sent using DHL, they will attempt delivery twice, before contacting us to acquire further details from you. They should also card you to inform you of the attempted delivery and this will provide you with other delivery options. 

Leave safe instructions can be added at the time of placing your order, if being sent with DHL (order values over £50). Unfortunately, Royal Mail do not allow leave safe instructions to be added when sent with.

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