Where is my order?

01/05/2020 —  By Alexandra Julian

Where is my order?

Not received your Green People order yet? Here we’ll help you to check your order status.

 

How to check the status of your Green People order

Once we receive your order, we’ll send you a series of emails confirming its status, and these will come into the inbox linked to your Green People account.

If you checked out as a guest, your order status emails will be sent to the email address you gave us at the time of ordering.

Alternatively, if you have a Green People account, you can log in to it to see the status of your order.

 

Usual delivery times

Please refer to our delivery page to see current delivery times.

If you do not receive your parcel within 3-5 days of receiving your despatch email, check the tracking information received on your email or please contact us ASAP and we’ll do our best to locate your delivery.

 

How to track a priority despatch order

Not received your next day delivery order? We offer a choice of two next day couriers and they may contact you with details of how to track the status of your order.

If you have provided us with an email address, the tracking details will be shown on your despatch email.

You can also contact our customer care team who will be able to confirm whether your order has been dispatched from our warehouse.

 

Need to speak to us?

You can speak to our customer care team on 01403 740350. We are open from 9-5 Monday to Friday and are closed on bank holiday and at the weekends.

The phone lines can be very busy at times so you may wish to email us first.

 

 

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