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Tap the button below to see instant answers to our most frequently asked questions.

If we haven't covered your question please get in touch and we'll be happy to help!  

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+44 (0)1403 740350

Monday to Friday 9am - 5pm (UK time)

Green People

Unit 10-11, Pondtail Farm, Coolham Road, West Grinstead, RH13 8LN

frequently asked questions

Browse our FAQs
Where is my order?

Standard UK deliveries usually take 3-5 working days – please allow at least 7 working days of you placing the order.

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How can I amend my order?

If you wish to amend your order, please contact our customer care team. Please let us know as soon as possible. Once your order has been packed unfortunately we are not able to make any changes.

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How do I cancel an order?
If you wish to cancel your order, please contact our customer care team. Please let us know as soon as possible. Once your order has been packed we are not able to make any changes. Read More
I haven’t received my order confirmation email
These can sometimes go into your junk folder, please make sure you check here. If not please email our customer care team. Read More
I have a missing or wrong product in my order

We are very sorry you are missing an item or have received the wrong item.

We pack all our orders by hand and if we have missed an item from your order, or have given you the wrong item, we want to make this right.

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Can I track my order once despatched?

If you placed your order by logging into your account, you can see the status of your order before it is despatched. Once despatched, if your order is sent using a tracked service (order value over £50 or Priority despatch service), you will be provided with a tracking number on your despatch email.

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What is your returns policy?

If you are unhappy with a product you have purchased directly from us, we would be happy to offer you a full refund or exchange if returned within 28 days.

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Are any of your products tested on animals?
Green People are and always have been totally opposed to any cruelty to animals. Since starting the Green People in 1997, we have operated to the following principles: Read More
Do you use Palm Oil?
We do use Palm Oil in some of our products. The palm oil used in Green People products is from certified organic sources. Palm oil is a fantastic natural ingredient added for its moisturising and skin protecting properties... Read More
Do you use nano particles in your sun creams?
The titanium dioxide that we use is classed as nano-particulate. Manufacturers use micronised or nano-titanium dioxide in sun lotions because it offers effective protection against UVA rays, the type of radiation that penetrates the skin... Read More
Are your products recyclable?
All of our products, with the exception of our sachets and toothpastes, are 100% recyclable. Read More
Do you sell gift vouchers?

Yes, you can purchase Green People e-gift vouchers and these can be spent on any Green People product. Find out more.

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