Our team is working hard to get your order out as quickly and safely as possible but please bear with us as delivery times may take longer than usual, and may take at least 3-5 working days within the UK & up to 14 working days outside of the UK. 

Our customer care team are experiencing extremely high levels of calls and emails so we ask that you kindly only contact them if your order hasn’t arrived after 10 working days after despatch (UK), or 21 days (international).


UK Mainland delivery costs

Orders over £25

Free delivery

Orders under £25

£3.50 postage charge.

UK Mainland delivery options

Orders over £50

For orders with a product value of over £50, your order will be sent via DHL Courier service. Note that someone may need to be in to sign for the parcel. Alternatively, delivery instructions can be added to your order eg. leave with neighbour if out/leave in parcel bin if out.

Orders under £50

For orders with a product value under £50, your order will be sent by Royal Mail Tracked Service. We are unable to add delivery instructions on orders under £50 but you can add that via the Royal Mail website or mobile app:

Next day delivery

If you need your order urgently, please select Priority Despatch at the checkout and we will prioritise and despatch it the same day for you. There is a charge of £6.99 for our priority despatch service. Subject to courier demand, your order will arrive the next working day by DHL Courier provided you ordered before 1pm the day before. Priority Despatch orders placed after 1pm will leave our warehouse the following working day*. Please note, if you place your order between 1pm Friday - Sunday, it will be despatched on the following Monday*.

* Excludes weekends and bank holidays


UK Islands, Highlands, PA Postcodes and Northern Ireland

All orders over £25 will be sent with FREE delivery.

Orders under £25

For orders under £25 there will be a £3.50 postage charge.

Orders over £50

If you spend over £50, your order will be sent via Royal Mail Recorded. Note that someone may need to be in to sign for the parcel

Orders under £50

For orders under £50, your order will be sent by Royal Mail Tracked Service.


Overseas deliveries

Order Value
(exc. postage)
Europe   Rest of the world
 Under £40  £7  £12
 £40 - £99.99  £15  £25
 £100 - £149.99  £25  £35
£150 - £199   £30  £50

As of 1st January 2021, international orders may be subject to additional charges covering local taxation on delivery. 

Delivery Conditions


• For orders over £50, please leave instructions if you want your parcel left safe at your property or with a neighbour. Where such a request is made, Green People cannot accept responsibility for any loss of or damage to the delivery. If you require it to be delivered before a certain time, please call or contact us - there will be an additional charge for this service.

• Although we endeavour to despatch all orders on the day they are received (before 1pm), at busy times this may not be possible. Delivery times stated at checkout are estimates & cannot be guaranteed at busier periods. Please select priority despatch if your order is urgent.

• Prices subject to change without notice.


• For orders over £200, please contact us as we will need to calculate the postage cost depending on the weight of your parcel to cover our costs.

• Because of their higher value and an increase in parcels going missing in transit, all overseas orders with a net value of over £40 are sent using a tracked delivery system. The delivery charges shown above include the increased costs of using this service.

• We do not accept responsibility for non-delivery of orders when delivered to addresses outside of the European Community.

• Prices subject to change without notice.


Delivery frequently asked questions


We're currently busier than usual, our team are working hard to fulfil your order as soon as possible and we aim to deliver it to you within 7 working days. If you require your order sooner than this, please select our Priority Despatch option at checkout.


Recipients of orders sent to destinations both within and outside the EEC (including the Channel Islands) are responsible for any local taxes that are due on the goods. All orders are automatically charged UK VAT at 20% of the order value. Customers can lodge a claim to have this refunded by contacting the Green People Customer Care team.


The formats allowed are “BFPO NNN” where NNN is 1-3 numeric digits.


Delivery charges are calculated based on the basket balance of an order, which excludes deductions from special offers.


 For our full terms & conditions please click here