Returns

If you are not satisfied with any product, we offer a free returns service. All we ask is that the product is returned to us within 28 days of purchase, at least 90% full and purchased directly from us.

 You can return your product for an exchange or refund to the original payment method.

 

Returns should be sent back to:

FREEPOST GREENPEOPLE

 

The above two words are all that is needed on the return package. Some Post Offices may require a postcode to provide proof of postage, this can be given verbally but please do not write it on the package – RH13 8LN.

 

A returns form is sent with all orders, but if you no longer have this you can download one using the following link:

 

DOWNLOAD RETURNS FORM

 

Please note:

  • To receive a full refund for a product/s delivered with a promotional free gift, both the item purchased and the free gift must be returned within 28 days of the purchase date or be within the Christmas extended returns window.
  • Freepost service does not apply to returns made from outside the UK. If you are outside of the UK & wish to return an item to us you can do so at the following address: Green People Company Ltd, Unit 10-11 Pondtail Farm, Coolham Road, West Grinstead, RH13 8LN, UK. Please note we are not able to cover postage costs.
  • We cannot accept returns purchased indirectly. These will need to be returned back to the retailer it was originally purchased from, following the retailer's return procedures.