Terms & Conditions

These terms and conditions apply to the use of any of the websites owned and operated by Green People. By accessing this website, you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions, you may not use or have access to this website. If you have any questions, please contact us at organic@greenpeople.co.uk.


"Green People" refers to The Green People Company Limited whose registered office is at The Granary, Hermitage Court, Hermitage Lane, Maidstone, Kent ME16 9NT. Company Registration 3154554.

"website" refers to any of the websites owned and operated by Green People, including but not restricted to www.greenpeople.co.uk and www.greenpeopleus.com

"net order value" is the total value of the order after deduction of any discounts, deals or special offers but before the deduction of any vouchers issued by Green People. The net order value is used to calculate carriage and delivery charges.


The copyright to the contents of this website belongs to Green People. Users may download, view and print materials for their own personal, non-commercial use. The contents must not be used for commercial or business purposes without prior written permission from Green People.


All orders for goods shall be subject to these terms and conditions. No variation of these terms and conditions shall apply unless agreed in writing by Green People.

Green People guarantee that all goods on offer are as described on the website and are fit for their intended purpose. Should any product fail to meet our high standards it will be replaced immediately. This does not affect your statutory rights.

Orders can only be accepted from customers who are 18 years or older. If you are under 18 years of age you are welcome to browse our website but regret that we are unable to accept any order from you.


All discount codes are strictly one use per customer unless otherwise stated. Discount codes cannot be combined with other coded offers or sale/reduced items. Green People reserve the right to cancel any special offer without notice.

Gift vouchers are excluded from all discount codes and promotion.


Payment for goods ordered can be made by any major credit card or debit card as well as PayPal.

In the event of payment being declined by your card issuer, Green People shall not be responsible for any costs or inconvenience caused by a subsequent delay in despatch.


In general orders are despatched on the day after they are received, however at busy times this may not be possible. Please therefore allow up to one week for delivery, unless otherwise stated on our website 

Orders sent by Courier need to be signed-for on delivery unless you give us special instructions to leave the goods without them being signed for. Where such a request is made, Green People cannot accept responsibility for any loss of or damage to the delivery.

Delivery charges to UK mainland addresses will be charged as seen here.

Claims for damage, packing errors or non-delivery of goods must be received by Green People within 14 days of placing your order.


Orders to overseas locations are subject to delivery charges as set out here.

Please note that because of their higher value and an increase in parcels going missing in transit, all overseas orders with a net value of over £40 will now be sent using a tracked delivery system. The delivery charges shown above include the increased costs of using this service.

Please note: We do not accept responsibility for non-delivery of orders when delivered to addresses outside of the European Community.


Recipients of orders sent to destinations outside the EEC (including the Channel Islands) are responsible for any local taxes that are due on the goods.

UK purchase tax (VAT) is not charged on such orders. VAT is deducted at the Checkout stage of ordering - after the delivery country has been specified.


Under the Distance Selling Regulations, all UK customers have the right to cancel orders placed through a website within seven working days of their receipt of the goods. However, Green People, as a member of SafeBuy, allows you 14 days in which to do this. UK residents wishing to cancel an order under these Regulations should return the goods to The Green People Company Limited, Returns Department, Pondtail Farm, Coolham Road, West Grinstead, West Sussex, RH13 8LN, United Kingdom in their original packing and in their original condition.

Green People will not accept any responsibility for loss or damage to goods returned in this way until they are received at our above address, and we strongly recommend that returns are sent by Recorded Delivery or some other means of tracked delivery system.

Once we receive the goods in saleable condition, a refund for their cost will be made to your credit/debit card.

Customers are responsible for the cost of returning the goods to Green People. Please note, we do not refund any carriage charges paid.


Green People will refund or replace any products if:

  1. They were purchased direct from us within the last 30 days
    2. They are returned to us in their original, unopened and in resaleable condition
    3. They are returned with a completed Return Form
    4. They are returned with the original receipt

Customers are responsible for the cost of returning the goods to Green People. Please note, we do not refund any carriage charges paid.

Please note: to receive a full refund for a product/s delivered with a promotional free gift, both the item purchased and the free gift must be returned within 30 days of the purchase date.

Please note: products purchased using a gift voucher will be refunded as a gift voucher, no cash refund will be given.


Green People websites may contain links to other sites. Such links do not imply any endorsement of other sites, and Green People bear no responsibility for their content. Other website operators wishing to establish a link with any Green People website should send a request to links@greenpeople.co.uk.


This website and these terms and conditions are governed by the laws of England and Wales. Any disputes arising from this website shall be resolved by the English Courts.