We offer a 28-day no quibble guarantee*
In the unlikely event that we supply goods that are faulty, we will exchange them or refund your payment. If for any reason you wish to return goods, we will exchange them or refund your payment. Returns must be made within 28 days of purchase and be sent back to:
Please note this is all you need to put on the envelope. Freepost service does not apply to returns made from outside the UK.
Extended Christmas Returns Policy
To ensure that you can purchase your Christmas gifts with peace of mind, we have extended our returns policy. Any orders placed between 1st November and 31st December can be exchanged or refunded using our Freepost service any time before 31st January 2019.
After 31st January 2019, our returns policy will revert to the standard 28-day period.
This does not affect your statutory rights.
*Excludes Green Regime Advent Calendar: due to the nature of this product no refund will available on this product, we can only provide an exchange or credit to your account if returned within 28 days of purchase, all items must be returned.’